Pei-shan Ho

We manage personal data provided by you or generated through your use of our website and booking platform. This includes:

2.1 Direct Data Submission

When contacting us via digital forms or email:

• Full name
• Email address
• Phone number
• Message content
• Details regarding your cultural or life challenges

When scheduling an appointment:

• Full name
• Contact information
• Language preference and time zone
• Session format and booking details
• Optional consultation notes

When signing up for digital updates:

• Name and email
• Communication settings

When paying for sessions:

• Billing address
• Contact details
• Session type and transaction date
• Payment method ID

Payment data is managed by secure third-party processors; we do not store card details locally.

Member account data:

• Encrypted login credentials
• Profile details and photo
• Booking history
• Notification preferences

2.2 Automated Online Data Collection

Technical data gathered during site visits may include:

• IP address and general region
• Access timestamps
• Clickstream data and form submissions
• Browser and device technical specifications
• Referral sources, such as search engines or social media

This may be collected through cookies and digital tools, including site analytics, online marketing and SEO tools, and synchronized digital calendars.

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3. Data Usage Framework

Processing occurs for lawful purposes under Swiss data-protection law and, where applicable, the GDPR.

3.1 Delivering Counselling and Coaching

Data is used to:

• Manage inquiries
• Coordinate appointments
• Facilitate online sessions and coordinate in-person appointments
• Administer your member account
• Process invoices and receipts
• Communicate regarding your services

Legal basis: Contractual performance, professional obligations and legitimate operational interests.

3.2 Digital Communication

With your consent, we may use data to update you on service availability and share practice newsletters or blog posts. You may opt out at any time.

3.3 Security of the Online Platform

We use data to protect the booking system, prevent fraud or security breaches, improve the booking experience and manage digital visibility.

3.4 Regulatory Compliance

Data may be retained to meet tax and record-keeping laws, uphold professional standards, and manage legal interests and claims.

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4. Sensitive Mental Health Data

During counselling or coaching sessions, you may share sensitive health, cultural or relationship information. This is protected by professional confidentiality.

• Sensitive data is processed solely for delivering counselling and coaching services.
• Clinical session notes are not stored on this website. They are kept in a separate, encrypted system.
• Third-party sharing occurs only with explicit consent, where legally required, or to prevent immediate harm.

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5. Digital Tracking Technologies

We use cookies to maintain secure login sessions and booking carts, store language and navigation preferences, and understand site performance and reach. You can manage these settings through your browser. Disabling cookies may affect the online booking tool.

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6. Third-Party Data Sharing

We do not sell personal information. Data is shared only with providers necessary for our operations.

6.1 Operational Processors

These may include Wix for hosting; booking and video-conferencing tools; secure email and invoicing platforms; and analytics services.

6.2 Legal Requirements

We may disclose data if legally required by Swiss authorities or where necessary to prevent fraud or immediate harm.

6.3 International Transfers

Some service providers may be located outside Switzerland. International transfers are handled in accordance with applicable data-protection requirements.

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7. Storage Duration

Data is kept only as long as necessary for service delivery or applicable legal retention periods. Financial records may need to be retained for 10 years. When data is no longer required for practice management, it is anonymized or deleted.

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8. Your Privacy Rights

You may have the right to:

• Access and receive a copy of your data
• Correct inaccurate records
• Request deletion
• Restrict processing
• Receive data in a readable format
• Opt out of marketing
• Withdraw consent

Contact peishanhocounselling@gmail.com to exercise these rights. Complaints may be filed with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

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9. Cybersecurity Measures

We use HTTPS encryption and secure access controls to protect personal data. For online sessions, clients are encouraged to use a private internet connection and a confidential space.

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10. Online and In-Person Sessions and External Platforms

Online counselling and coaching sessions are conducted through secure video conferencing. In-person sessions take place in Geneva. You will be informed which platform is used. We may also use digital calendars; please review the privacy terms of those providers.

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11. External Resources

Links to external articles or mental-health resources are provided for convenience. We are not responsible for their data practices.

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12. Policy Updates

This policy may be updated to reflect changes in our services or legal requirements. The current version will be displayed on this page.

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13. Contact Information

PEI-SHAN HO counselling
Email: peishanhocounselling@gmail.com